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Privacy Policy

Welcome to Sarv & Sorna 
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

We collect the following types of information:

a. Personal Information
When you make a purchase or create an account, we may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

b. Non-Personal Information
We also collect data automatically through cookies and analytics tools, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Send order updates and shipping notifications

  • Respond to your questions or customer service requests

  • Improve our website and products

  • Send promotional emails or newsletters (only if you opt-in)

  • Comply with legal requirements and prevent fraud

3. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, remember your preferences, and analyze website performance.
You can control cookie settings in your browser at any time, but disabling them may affect site functionality.

4. Sharing Your Information

We never sell your personal information.
We may share it only with trusted third-party services that help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers

  • Email marketing platforms
    These providers only use your information as necessary to perform their services.

5. Data Security

We take reasonable precautions to protect your personal data.
However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

To make a request, please contact us at [insert your email address, e.g., hello@sarvandsorna.com].

7. Retention

We retain your personal data only as long as necessary to fulfill your order or comply with legal obligations.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
📧 info@sarvandsorna.com
 

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